Results & ROI
FAQs
How do we ensure our employees actually use it?
Machinery Pilot works inside WhatsApp, so the adoption is frictionless as team members already use WhatsApp every day, in many cases to resolve machinery-related questions.
What is the cost model, per technician, per site, or usage-based?
We usually charge a one-time onboarding fee to set up the organisation and ingest the data, and then we charge a monthly fee per associated mobile number.
What kind of ROI can we expect?
Our customers typically see 10X faster issue resolution and a 75% reduction in administrative work, such as calling up OEMs or dealers, or chasing manuals. We'll work with you to build a detailed ROI analysis for your specific situation.
Is the data secure and compliant?
We maintain the highest standards of enterprise security. Machinery Pilot is SOC 2 Type 2 certified and GDPR as well as EU AI Act compliant. Our infrastructure employs bank-level encryption, and we regularly undergo third-party security audits to ensure your data is protected at every level.
How do you handle our data privacy?
Your data privacy is our top priority. We never train our AI models on customer data, ensuring your contract information remains confidential. Each customer's data is strictly segregated, and we maintain detailed access controls and audit logs.
What ongoing support do you provide?
You'll receive dedicated support throughout your journey with Machinery Pilot, including 24/7 technical support, regular check-ins with our customer success team, and continuous AI training and optimisation. We're committed to ensuring you maximise value from our platform.